With this application you’ll always carry our promotions, our loyalty program, and a lot of benefits and info with you. Download our app, register in advance, and explore it before your visit for things to go smoothly in the restaurant.

Questions about the possibilities of the app? Here you will find a short guide. For Apple iOS devices, you can find the app in the Apple App Store. For Google Android that is the Google Play Store.

After downloading the app, you can click "More" > "My Account". There you can create a new profile.

The McDonald's app can be used in many countries, but each country adds their own touch to it. You can therefore only use the Belgian promotions and the loyalty program in Belgium.

Do you want to use the app while going abroad? Check the participating countries in the app and go to "More" – "Region & Language". There you will find an overview of all countries that use the McDonald's app.

You can save points with every order. For every euro you spend, you earn 5 points. Collected enough points? Redeem them for a free McDonald's® product from your MyM Rewards!

You will also receive MyM Deals. These are very personal deals on your favorite McDonald's® products.

Via MyM Rewards – in the McDonald's app - you save points with every purchase and redeem them for free McDonald's items.

You can find your MyM Rewards in the McDonald's app under “MyM” > “Rewards”.

No, you can only use the McDonald's loyalty program via the McDonald's app.

Anyone who uses the McDonald's app and creates an account can save up points with the McDonald's loyalty program.

With MyM Rewards you can save up points for free McDonald's items, like delicious burgers, desserts, snacks, or other nice surprises. Have a look at the complete offer of the moment in the app!

We offer a selection of available products in the McDonald's app. From this selection, you can choose which product you like the most … and start saving for it!

Download the McDonald's app, and make sure you register to benefit from our loyalty program. Ready? Set … start saving!

Yes. When you scan a MyM Deal or MyM Reward, your MyM QR code is automatically processed. So, you don't have to scan your MyM QR code again.

No, our loyalty program can only be used when ordering in the restaurant or via our McDrive. It’s not possible to save points through our McDelivery partners.

If you scan your MyM QR code (which you can find at the top of your MyM tab) with every order, you’ll save points. Even when you redeem a MyM Deal or MyM Reward. So, don't forget to scan your QR code at the Kiosk, the cash register, or the McDrive.

For every euro you spend, you’ll receive 5 MyM Points.

Check the app to see which free rewards or surprises are waiting for you, and how many points you need. Activate the free product and scan the QR code at the Kiosk, or at the cash register in the restaurant or McDrive.

Your points are valid for 12 months.

It’s not possible to share points. Would you like to receive points for your own order? Then place it separately via the Kiosk or at the cash register in the restaurant. It’s not possible to place separate orders via the McDrive if you’re all in the same car.

iOS: open the app and click “MyM” in the bottom menu bar.
Android: open the app, click the menu bar on the left, then click “MyM”. Click on the i-icon next to the QR code to expand an overview of your saved points and history.

You get points for your 5 first purchases of the day. You can save a maximum of 5000 points in total.

Woops, you can only save points by scanning your MyM QR code at the kiosk, the cash register or in the McDrive - before proceeding to payment. Did you forget to scan it? Then unfortunately you will not receive any points for this order. But we're sure you won't forget it next time!

In the app, each Reward shows how many points you need to redeem it.

Within 30 minutes, your points are automatically added to your account. If this is not the case, please contact us via Facebook Messenger, Instagram or send an email to mcinfo@be.mcd.com. Make sure to have your receipt and restaurant information ready.

iOS: open the app and click “MyM” in the bottom menu bar. At the top of the next screen, click on “Rewards”.
Android: open the app and click the menu bar on the left, then click “MyM”. At the top of the next screen, click “Rewards”.

Hold your phone directly in front of the scanner at the cash register, or the Kiosk. That’s it. Your scan will now be processed automatically. If you’re ordering via the McDrive, indicate that you want to scan your MyM QR code, and do it before you pay. Did you forget? Then unfortunately you cannot save points for this order.

No, you can only apply one reward or deal per order. The free product or discount is applied immediately.

You can scan your QR code at any time before paying. However, after you’ve paid, it’s no longer possible to collect points.

You didn't scan your activated reward when ordering? It will reappear in your app, but it will take 45 minutes. This way, you can still redeem it another time. It's not possible though to convert your activated MyM Reward into points again.

It’s very simple: open the McDonald's App, tap on the “Fan Shop” button and choose one limited-edition item from the McDonald's Merchandise. Fill in your details and confirm. The order will be delivered within 2 to 3 weeks via bpost/DHL free of charge.

Yes, please enter the correct address where the order should be delivered, stating first and last name. The order confirmation will be sent to the email address linked to your App account.

The order will be delivered within 2 to 3 weeks via bpost (if the package fits in the mailbox) or via DHL (if the package is larger). If you are not at home during the day, the order will be placed in the mailbox if possible or taken to the nearest pick-up point

Please contact us, we are happy to help you.

No, you can order a maximum of 1 product from the Fan Shop per order. If you want more products, place an additional order.

No, this is not possible.

Yes, you will receive an order confirmation email immediately after placing the order. Depending on your mail provider, this may take up to 15 minutes. The confirmation will be sent to the email address linked to your App account. Remember to check your inbox, spam folder and deleted items.

No, you will not receive a track and trace.

No. Every user receives personalized MyM Deals that are completely tailored to their taste!

No, you can only get MyM Deals, or save and redeem points for MyM Rewards if you have an account in the McDonald's app.

For security reasons, you can’t use our app on a rooted device.

Do you get an error message saying that your Android device is rooted? Then you can click “Play Protect” in Google Play. This way you can search for malicious apps that prevent you from using our McDonald's app.

It’s best to contact us via Facebook Messenger, Instagram or mcinfo@be.mcd.com. We’ll investigate why your McDonald's app isn’t working.

If you fail to register, please uninstall the app. Restart your phone and try downloading the app again. Test whether the app works via your mobile network (3G, 4G, 5G) and Wi-Fi.

The speed at which you’ll receive the email, depends on your email provider. Wait 30 minutes before requesting a new code. Also, check your spam folder or junk email. Does this problem continue to occur? Then report this to your own email provider and contact us via Facebook Messenger, Instagram or mcinfo@be.mcd.com.

Change your email address by opening your app and going to the section "More" - "My account" - "Change data". There you can enter your new e-mail address. Please note that your new email address will need to be re-verified with two-step verification.

You can sign in on multiple devices, but your points are only saved on the device you first signed up with.

Have you deleted the McDonald's app, or did you change mobile phone? That’s fine because it’s possible to recover your points from your old account. Just download our app again and sign up with the same email address you used for the previous app.

To prevent fraud, scanning your QR code during ordering is limited to a number of times per hour and per day. For the same reason, you can't scan your app in different restaurants within a short time interval.

These precautions shouldn’t prevent you from using our app in a normal way. If that would be the case, please send an email to mcinfo@be.mcd.com.

Only after you’ve given your permission, McDonald's will collect - among other things - data provided by you when creating a MyMcDonald's account. Such as your name, email address, zip code, (optional) birthday and preferences. In addition, McDonald's will process information about transactions to offer personalized MyM Deals and MyM Rewards and to add points to your balance. For more information, please check the Privacy Statement in the app.

McDonald's uses the information you provide in a variety of ways. McDonald's uses the personal data - among other things - to:

• be able to provide you with certain services (such as personal MyM Deals);
• inform you about the products, services, promotional offers or special events in which we think you are interested (for example via the app);
• personalize your experiences in McDonald's restaurants.

Your personal data may be used for what is called "profiling". In general terms, profiling involves collecting information about an individual (or group of individuals) and evaluating their characteristics or patterns of behavior in order to place that individual (or individuals) in a particular category or group, among other things, to analyze or make predictions about their interests or likely behavior.

No profiling takes place at McDonald's without your prior consent. When downloading the McDonald's App and creating an account, you may choose to consent to profiling based on your purchase history and your app behavior. In doing so, you will be categorized into certain groups, such as "new customer" and "types of purchase pattern", so that we can send you personalized experiences and offers that align with your preferences and previous purchases.

The data we collect about you is not resold nor passed on to third parties, except to provide services on our behalf, such as consumer research.

More information about how McDonald's handles your Personal Data can be found in the Privacy Statement in the app.

Your account is secured with an extra step, namely with an email check. You’ll receive a confirmation code in the inbox of the email address you’ve signed up with. Thanks to this code, we’re sure that only you have access to all the goodies in your app account. And to your data.

Read more about this type of security on SafeOnWeb.

We can use your location to help you find the nearest restaurant.

In addition, some restaurants offer local MyM Deals. You only see these when you’re near the restaurant. If you allowed Location Services, we’ll inform you about these specific promotions via a push message.

We regularly inform you about our promotions via a push message, but you will also receive messages that are specifically intended for you. For example, when your points are about to expire, or if we’ve got some delicious offers especially for you. Don't want to miss a thing? Enable push notifications!